Privacy Policy

1. Responsible Body

The responsible body for the processing of personal data is:

Optissimo Ltd,
Fon Sing Building, Lot 1A, Edith Cavell Street,
Port-Louis Mauritius

Customer Service: +230-208 8898 /  +230 212-5666

2. Purposes of Data Processing, Legal Bases, Legitimate Interests and Categories of Recipients

a) Data Processing upon the Conclusion of a Contract

We collect, store and process personal data exclusively in accordance with the valid legal stipulations and inasmuch as this should be necessary and requisite for the fulfilment of the contractually assumed performance obligations between ourselves and the user or for the provision of the products ordered. This comprises of:

• First Name, Family Name
• Invoice and Delivery Address
• E-Mail Address
• Invoice and Payment Data
• Date of Birth
• Telephone Number (optional)
   Should you purchase contact lenses or corrective spectacles from us, we also gather and store your correction values.

The legal basis for this General Data Protection Regulation (GDPR) as the collection of these data is necessary for the fulfilment of our contract or in order to implement pre-contractual measures. The legal basis for collecting the date of birth . Our legitimate interest lies in the dispatching of e-mails on your birthday, customer segmentation with subsequent direct advertising and guaranteeing your creditworthiness in the context of the credit assessment. Should you have given us your telephone number we may use this in order to contact and support you in the ordering and contract processing procedures. 

We shall store your data as long as you uphold an active business relationship with us. After the termination of the said business relationship we shall archive the information pertaining to the contractual relationship according to commercial and tax laws for the statutorily determined periods of six and ten years respectively. Personal data that is not subject to these archiving obligations will be deleted immediately on termination of the business relationship.

Your personal data shall be forwarded by us to service providers deployed in the context of carrying out the order. These are: payment services providers, logistics companies, providers of a ticket system for customer services, cloud service providers and newsletter dispatchers. We also send your e-mail address to the logistics company commissioned by us in order to ensure that the goods are dispatched in accordance with your wishes. The logistics company will be contacting you in the run-up to the delivery, in order to inform you of the time of delivery or to agree particulars of the delivery with you. The data shall be transmitted solely for this purpose. The transmission shall follow for this purpose and in our legitimate interest according to GDPR in order to guarantee as smooth a delivery as possible. You may object to this transmission with future effect by sending a relevant notification to the contact named in Figure 1.

b) Accessing our website/application

When you access our website, information will automatically be sent to the server of our website by the browser being used on your terminal device and stored temporarily in a so-called log file. The following information will thereby be collected without any activity on your part and stored until they are deleted automatically:

• the IP-address of the inquiring internet-capable device,

• the date and time of access,

• the name and URL of the file accessed,

• the website/application from which the access had been affected (referrer URL),

• the browser used by you and, if need be, the operating system of your internet-capable computer and the name of your access provider.

   The legal basis for the processing of the IP-address .Our legitimate interest derives from the purposes of the data collection listed:

• guaranteeing the smooth establishment of a connection,

• guaranteeing comfortable use of our website,

• assessment of system security and stability


c) Other Data Collection on our Site

i. Customer Account

When you place an order, you may also open a customer account at the same time. You may also set up a digital account in our store. The setting up of such an account and thus the conclusion of a usage agreement pertaining to the setting up of the customer account is voluntary and effected on the basis of GDPR. The customer account may be cancelled at any time; a notification in text form (e.g. e-mail, fax, letter) shall suffice for this. Subsequent to a cancellation, we shall delete your data completely unless the processing thereof should be legally permitted or accord with the following regulations.

As long as your customer account exists, the data that you have communicated in connection with your orders will be stored there in addition to those orders. You have the right to demand information concerning the data stored in your customer account at any time. Access to your customer account is only possible after the entry of your personal password. You should always treat your access information as confidential and close your browser window after ending your communication with us, particularly if you share usage of the computer with others.

ii. Contact Establishment by You

In order to establish contact with us you may choose from a variety of communication paths. Contact establishment is voluntary and the collection of data effected on the basis of our legitimate interest in being able to contact you on the basis of your inquiry, In this context we request that you communicate to us certain data such as your name and/or your e-mail address. This serves the exclusive purpose of being able to identify you without any doubt, to process your concern and to thus be able to inform and advise you in accordance with your wishes. The data will be deleted after the statutory storage obligations have expired.

iii. Particularly Sensitive Data

In order to protect particularly sensitive data including your payment data, we use the so-called SSL-protocol (Secure Sockets Layer), by way of which your personal data are submitted in encrypted form.

If the payment method credit card is selected, you add a link to your customer account to your credit card information in order not to have to enter said credit card information again when placing further orders. We do not additionally store your credit card data as a basic principle. The storage and processing of the credit card information is undertaken by our PCI-DSS-certified payment services provider MOBIPAID. In order to pre-empt misuse in cases of unauthorized access, the complete credit card number is never visible in your customer account

3. Storing the Contract Text

We store the contract text and send you the order data by e-mail after conclusion of the order process.

4. Minimum Age

The protection of minors is a particular concern of ours. We only process orders from persons who, at the time of placing the order, have attained the age of 18. For this reason, we also collect information concerning your date of birth for verification purposes when an order is placed.

5. Rights of the Users

a) Revocation of Consents

Inasmuch as you, in the context of using the website or acquiring products, have granted consent to the collection, storage and usage of personal data, you may revoke said consent at any time. The revocation shall not affect the legality of any data processing that has already take place. The revocation may be sent by e-mail or in writing to the contacts. The effects of the revocation are restricted to the storage and usage of personal data that may not already be stored and used without your consent on the basis of statutory permissions.

9. Your Obligation to provide Data

As a fundamental rule, you are not subject to any contractual or statutory obligation to provide us with personal data. However, should you not provide the personal data we ask for in either the registration or sales process that are marked as compulsory fields, we may not be in a position to conclude a contract with you.

10. Existence of an automated Decision-making Process

We do not make use of any decisions based exclusively upon automated processing – including profiling - that unfold legal effect against you or considerably impair you in any similar manner.

As of: October 2020

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* Sum of regular shop price for the frame and the recommended retail price (RRP) for two anti-reflective, scratch-resistant single vision plastic lenses (refraction index 1.5) no greater than sph. +6.0/-6.0 D; cyl. +2.0/-2.0 D.

The crossed out prices without RRP are the standard prices at Optissimo

** All frames include two anti-reflective, scratch-resistant single vision plastic lenses (refraction index 1.5) no greater than sph. +6.0/-6.0 D; cyl. +2.0/-2.0 D.

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